Grievance Redressal Policy

The objective of this Policy is to provide users with a clear, fair, transparent, and time-bound mechanism for raising and resolving grievances relating to EqtPulse services.

This Policy is intended to ensure that:

1. users are treated fairly and without bias;
2. grievances are recorded, reviewed, and resolved within reasonable timelines;
3. users have access to a defined escalation mechanism;
4. complaint records are maintained for compliance and internal review;
5. service issues are reviewed for corrective action where required.

This Policy applies to grievances relating to:

1. subscription access;
2. billing and payment issues;
3. refund-related matters;
4. platform access issues;
5. non-receipt of subscribed research content;
6. service delivery issues;
7. account-related issues;
8. grievances relating to EqtPulse research services.

This Policy does not cover investment losses, trading losses, market movement, broker-side execution issues, margin shortfalls, slippage, or losses arising from the user’s independent investment or trading decisions.

EqtPulse provides research services only and does not execute trades, manage user funds, operate broker accounts, or provide portfolio management services.

Users may raise grievances through the following official channels:

1. Email: hello@eqtpulse.in
2. Website: www.eqtpulse.in

Formal written communication may also be sent to the registered office address of EquityPulse Tech Private Limited as mentioned in the Terms & Conditions.

Grievances submitted through unofficial channels may not be treated as valid grievance submissions unless acknowledged by EqtPulse through an official channel.

To help EqtPulse review the grievance efficiently, users should provide:

1. full name;
2. registered email ID;
3. registered mobile number;
4. subscription details, if applicable;
5. payment transaction ID, if applicable;
6. date and details of the issue;
7. supporting documents or screenshots, where applicable;
8. specific resolution requested.

Incomplete or unclear grievances may require additional information and may take longer to process.

Grievances received through official channels shall be recorded by EqtPulse.

EqtPulse shall endeavour to acknowledge valid grievances within 4 working days from the date of receipt.

The acknowledgement may include:

1. date of receipt;
2. grievance reference number;
3. brief description of the grievance;
4. expected resolution timeline;
5. request for additional information, if required.

If the grievance does not relate to EqtPulse services, the user may be informed accordingly.

EqtPulse shall endeavour to resolve valid grievances within 21 working days from the date of receipt of a complete grievance.

Where additional information is required from the user, the resolution timeline may be calculated from the date on which complete information is received.

Complex grievances, regulatory matters, payment gateway delays, third-party dependencies, or matters requiring detailed verification may take additional time. In such cases, EqtPulse may keep the user informed of the status.

Grievances shall be handled under the supervision of the designated Grievance Redressal Officer / Compliance Officer of EquityPulse Tech Private Limited.

Users may contact the Grievance Redressal Officer at:

The details of the designated officer may be updated on the website, platform, Investor Charter, or other regulatory disclosure page as required from time to time.

If a grievance requires further review, it may be escalated internally to the Compliance Officer, senior management, or other authorised personnel of EquityPulse Tech Private Limited.

The Grievance Redressal Officer shall oversee the resolution process and may coordinate with the relevant internal teams for investigation, clarification, or corrective action.

A grievance may be treated as resolved and closed when:

1. the requested resolution has been provided;
2. a response has been communicated to the user;
3. the user accepts the resolution;
4. the grievance is found to be outside the scope of EqtPulse services;
5. the user does not provide required information within a reasonable time;
6. the user does not respond within 15 days from the date of EqtPulse’s response;
7. EqtPulse has fulfilled its contractual, statutory, and regulatory obligations in relation to the matter.

Closure of a grievance shall not restrict the user’s right to pursue remedies available under applicable law.

Users should first raise their grievance with EqtPulse through the official grievance channel.

If the grievance is not resolved satisfactorily, or if the user is dissatisfied with the response, the user may escalate the matter through SEBI SCORES.

Where applicable, users may also use the SMART ODR platform for online dispute resolution in accordance with the applicable SEBI framework.

Users should provide relevant documents, previous communication, and grievance reference details while filing complaints through external regulatory mechanisms.

EqtPulse shall maintain records of grievances received, actions taken, responses provided, and closure status in accordance with applicable law, SEBI Research Analyst regulations, RAASB requirements, audit needs, and internal compliance policies.

EqtPulse shall handle grievance-related information with reasonable confidentiality, subject to applicable law, regulatory reporting, audit requirements, legal proceedings, and dispute-resolution needs.

EquityPulse Tech Private Limited may review, update, modify, or replace this Policy from time to time to reflect changes in law, regulations, internal processes, or business requirements.

The updated Policy shall be published on www.eqtpulse.in with the revised effective date or last updated date.

For service-related, billing-related, subscription-related, research service-related, or investor grievances, users may contact: